You may cancel your order and request a refund at any time before the order deadline published on the product page by emailing ajones@mastersofwine.org with kcarrillo@mastersofwine.org in copy. Please include your full name, seminar and purchase receipt.
As all merchandise is printed to order, we cannot guarantee a refund for cancellations made after the deadline.
You may request a refund on receipt of your item if:
- The item arrives damaged or faulty.
- You received the wrong size, colour, garment type or seminar design.
To report an issue and request a refund, please notify us within 7 days of delivery by emailing ajones@mastersofwine.org with kcarrillo@mastersofwine.org in copy.
To enable us to assess your claim, the email must include:
- Your full name.
- Seminar.
- Purchase receipt.
- Photos of the issue.
- A description of the issue.
We will endeavour to assess your claim within 5-10 working days. If your claim is accepted, we will provide a return address in our response email. The item must be dispatched to the address provided with a printed copy of the purchase receipt. Your refund will be processed following receipt and satisfactory inspection of the item.
If your claim is rejected, you will be provided with the reason behind the decision.